A pre-authorization is placed on your card when you submit an order but the payment will only be processed when the order has been shipped.
Can I still cancel or change my order once it has been placed?
No, we start processing orders immediately after they are placed to ensure they ship out as quickly as possible. Once an order has been placed we are unable to alter or cancel it. If you need to cancel or modify your order, please reach out to us as soon as possible and we will do our best to assist you!
I notice some of my details are incorrect on my order summary, can I change them at this time?
If you have made any mistake in your order information, please drop us a message as soon as possible and we will do everything in our power to assist you!
Why didn’t I receive an order confirmation? Did my order go through?
If the payment was successful, you should have automatically received an order confirmation. Please check your spam folder to see if it ended up there!
Can I choose a different shipping provider?
No, sorry. Our provider offers the best combination of excellent service and competitive rates.
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