You will automatically receive a shipping confirmation email with your order’s tracking information when it ships out. Track your order by clicking the link found in the shipping confirmation email. If you don't receive the confirmation email within 3 working days, please drop us a message and we'll do our best to assist you.
I just placed my order, when will it ship?
Once shipped, orders are generally received within 2-5 business days. Please allow 1 business day for processing. While we will do all we can to ensure your order is delivered on time. YLX GEAR cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.
Can I upgrade my shipping after my order has been placed?
We are not able to update or upgrade the shipping method chosen after an order has been placed. If you have any concerns about your order, please fill out our contact form and provide your order number for reference. We will do our best to assist you with any concerns you have.
My tracking information says delivered, but I have not received my order. What should I do?
Please check with your surrounding neighbors and/or landlord to ensure your order was not mistakenly picked up. If you are still unable to locate your shipment, please reach out to us via our contact form and we will be happy to assist you.
What shipping methods do you offer?
We currently offer flat rate standard shipping. Please allow 1-2 business days for orders to be processed.