3 Years Warranty
At YLX, we stand by the quality of all our products.
YLX products come with a 3-year worldwide manufacturing warranty, beginning on the date of purchase from an authorized YLX retailer and subject to applicable laws. In countries mandating a longer warranty time, YLX extends the warranty appropriately.
YLX warrants its products for a period of THREE (3) YEARS, after the date of original purchase, against defects due to faulty workmanship or materials. If you discover a defect and notify YLX during the warranty period, we will replace the item at our discretion, in accordance with local law and our warranty claims process as it may be updated from time to time. Warranty claims must be accompanied by an acceptable proof of purchase (as determined in YLX's sole discretion) from an authorized YLX retailer. Purchases made from a counterfeit or unauthorized seller will not be considered.
YLX warranty does not cover misuse, neglect, accidents, abrasion, solvents, cleaning liquids, damage during transport, or any modification to a YLX GEAR item. If a product was damaged during flight, transport, or by any carrier, you must immediately report such damage directly to the transport operator or carrier, as this damage is not covered by YLX
We also cannot be held responsible for loss, damage, or cost resulting from the use or loss of our products. Please note that general wear and tear, including but not limited to the breakdown of colors and materials over time, is not considered a material or manufacturing defect and is therefore not covered by our warranty.
How do I make a claim?
Should you have any issue with your YLX purchase, please use the contact us form and mention the words 'warranty claim' in the subject line. Please mention your order details and a description of the fault or damage. Including photographs of any fault helps a lot in speeding up claims.